Effective Date: May 2026
Company: OSUS Logistics
Introduction
OSUS Logistics is committed to protecting the privacy and confidentiality of the information shared with us by our clients, partners, website visitors, vendors, and service users. As a logistics company headquartered in Saudi Arabia with operations and partnerships across Jordan, Syria, India, Dubai, the United States, China, and other international markets, we understand the importance of secure and responsible data handling.
This Privacy Policy explains how OSUS Logistics collects, uses, stores, protects, and shares personal and business information when you interact with our website, services, communications, and logistics operations.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on the nature of your interaction with OSUS Logistics.
1.1 Personal Information
We may collect personal information including:
- Full name
- Company name
- Email address
- Phone number
- Job title
- Billing and shipping details
- Business address
- Identification details when required for logistics and customs operations
1.2 Business & Shipment Information
To provide logistics and transportation services, we may collect:
- Shipment details
- Cargo specifications
- Delivery locations
- Customs and documentation information
- Import/export details
- Project logistics information
- Transportation schedules and operational data
1.3 Website & Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Geographic location
- Website usage behavior
- Cookies and analytics data
2. How We Use Information
OSUS Logistics uses collected information for legitimate business and operational purposes, including:
- Providing logistics and transportation services
- Managing cross-border shipments and freight operations
- Coordinating project cargo and industrial logistics
- Responding to inquiries and customer requests
- Improving our website, services, and customer experience
- Communicating operational updates and shipment information
- Processing invoices and payments
- Ensuring regulatory and customs compliance
- Preventing fraud, security risks, or unauthorized access
- Conducting internal analytics and operational planning
3. Sharing of Information
OSUS Logistics does not sell or rent personal information to third parties.
We may share information with trusted third parties only when necessary to provide logistics and operational services, including:
- Freight carriers and transportation providers
- Customs authorities and regulatory agencies
- Warehousing and operational partners
- Technology and hosting providers
- Payment and financial service providers
- Legal or governmental authorities when required by law
All third-party service providers are expected to maintain confidentiality and protect the information shared with them.
4. International Data Transfers
As OSUS Logistics operates across multiple international regions, information may be transferred, processed, or stored outside your country of residence.
We take reasonable measures to ensure that all international data transfers comply with applicable data protection laws and maintain appropriate security standards.
5. Data Security
OSUS Logistics implements appropriate technical, administrative, and organizational safeguards to protect information against:
- Unauthorized access
- Data misuse
- Loss or theft
- Alteration or disclosure
- Cybersecurity threats
Security measures may include:
- Secure servers and hosting environments
- Restricted data access
- Internal confidentiality controls
- Network monitoring and protection systems
- Encrypted communications where appropriate
While we strive to protect all information, no online transmission or storage system can be guaranteed to be completely secure.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Users may choose to disable cookies through their browser settings; however, some website functionality may be affected.
7. Third-Party Links
Our website or communications may contain links to third-party websites or services.
OSUS Logistics is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of third-party platforms separately.
8. Data Retention
We retain personal and operational information only for as long as necessary to:
- Fulfill logistics and contractual obligations
- Maintain operational records
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
9. Your Rights
Depending on applicable laws and regulations, users may have rights related to their personal information, including:
- Requesting access to personal data
- Requesting correction of inaccurate information
- Requesting deletion of personal data where legally permitted
- Objecting to certain processing activities
- Withdrawing consent where applicable
- Requesting information regarding how data is processed
Requests may be submitted through our official contact channels.
10. Compliance & Regulatory Obligations
OSUS Logistics operates in industries that may require compliance with customs regulations, transportation laws, trade controls, and operational standards across different jurisdictions.
We may process and retain information as necessary to meet these legal and regulatory obligations.
11. Children's Privacy
OSUS Logistics services are intended for businesses and professional use. We do not knowingly collect personal information from children.
12. Updates to This Privacy Policy
OSUS Logistics may update this Privacy Policy periodically to reflect changes in:
- Legal requirements
- Business operations
- Technology practices
- Service offerings
Updated versions will be published on our official website with the revised effective date.
13. Contact Information
For questions, requests, or concerns regarding this Privacy Policy or data practices, please contact:
OSUS Logistics
Website: www.osuslogistics.com
Email: info@osuslogistics.com
Phone: +966 581960058
Conclusion
OSUS Logistics values the trust of its clients, partners, and stakeholders. We are committed to maintaining responsible data practices while delivering reliable logistics, transportation, and project cargo solutions across regional and international markets.